- If any bracelet is out-of-stock, simply drop down your email on the page and you will be the first to be notified once it is restocked. It usually takes around 1-2 weeks to restock the bracelets.
- Local orders within Hong Kong have an estimated delivery time of 3-4 working days.
- International orders have an estimated delivery time of 5-7 workings days.- If there are any unprecedented delays in shipping, we will be the first to inform you via email.
- All diamonds used on the bracelets are 100% natural, graded as DE Color and VS+ Clarity by our experts. You will be provided with a Craftalier Authenticity Card for the diamonds upon your purchase.
Although your bracelet is tailored to fit your wrist size, you may prefer to resize it according to your comfort. Your bracelet comes with extra links in its packaging, using which you may easily adjust its sizing. A step by step video tutorialto do so is provided on the website. However, if there are additional issues, kindly contact our Customer Service team to enquire about your one-time complimentary resizing.
We offer free returns within 7 days of receiving your Craft Bracelet. You must ensure the item is unused and in its original packaging. To start a return, begin by sending us an email on support@craftalier.comwith your name, order number, and reason for return.
- Each Craft bracelet is handmade using delicate jewellery-setting techniques, for which you have a 90-day guarantee. For any material or workmanship-related defects, simply contact us at support@craftalier.comand we will repair your bracelet without any additional charge.
- Please note, checks on each repair will be conducted on individual basis.
